Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Now we just want to get rid of them ugh. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. I followed the directions of creating a AXS account via the email address that they sent me the email. it must be some garage shop with three programmers. The tickets will be delivered to the buyer automatically. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Flew in for this show. As an event draws closer, venues generate the barcodes for each ticket. Can I have multiple tickets on one phone? If they already have an AXS account set up the tickets will go in their account automatically. When fans have tickets they cant use, they list them for other fans to buy. Official Tickets and Your Source for Live Entertainment | AXS.com How do I use the Rockets App to enter the building? Yes. Browse your upcoming events and tap the ticket icon for the one you would like to sell. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. OR. and our I bought two tickets to a New York Islanders game at Nassau Coliseum. I purchased tickets for a concert back in February. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. After that, the tickets will be theirs to use with the AXS app. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe. Youll be able to transfer money to your bank from your account on AXS.com. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Press J to jump to the feed. We are changing the way you register and sign-in to the StubHub Community. Sorry we couldn't be helpful. Overall, disappointing, but fair. Create an account to follow your favorite communities and start taking part in conversations. To view your AXS Mobile ID tickets click on your initials in the middle. The tickets will be delivered to the buyer automatically. Yep! Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Open the App and sign in to see your tickets. Third-Party Resale Tickets: Everything You Need to Know. There is no fee for transferring seats and you are allowed unlimited transfers. Upcoming. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Then when it sells and you are paid, you transfer it using the app. Never. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Apparently it is actually AXS? If your friend already has an AXS account, the tickets will be transferred instantaneously. Most mobile transfer tickets will not be immediately available. There has to be some way, right. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. may not be valid. Yes I tried calling axs.nobody was home. I was never able to get ahold of SH again. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Usually there is a waiting period of a few weeks. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Your AXS Mobile ID ticket will now show up. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. From everyone at Vivid Seats, we hope you enjoy your event! Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Tickets Not Showing Up In AXS Hello! Why did the venue decide to use AXS Mobile ID? Press question mark to learn the rest of the keyboard shortcuts. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub). On the Review page, click the List Tickets button to finish. Theyll also need to get the AXS app. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Select the tickets to transfer and enter the recipient's information. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. When listing tickets, you decide how long your listing will be available for others to buy. Go into the app, look at the ticket. Show the ticket in the App at the entrance and get them scanned to enter. Privacy Policy. They assured me that the tickets would be transfered once they got ahold of the seller. Yes There is no fee for transferring seats and you are allowed unlimited transfers. The concert is tomorrow. Transferring Tickets. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. Many fans find it best to TRANSFER the seats to their guests prior to the event. When its time for the event, they can open the app to show their tickets on their phone. The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. Otherwise you have until your friend creates an account to cancel the transfer. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Your Privacy Choices | According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. Click the Sell button next to the event in your AXS Account. Enjoy the event! Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". I had flown from TX to NY for this show with my friend. Use of this website signifies your agreement to our. totally rinky dink. Stub hub sent my hockey tickets for a las vegas game to axs. Ask the Community Contact Support A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Also, to make it even more . Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? If you do not currently have an AXS account you will be instructed to create one during your purchase. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Idk if they just add more to what you set the price at for everyone which they shouldn't because they have a fee to sell and buying resale still has fees so imo it'd be ridiculous they're posting my tickets for a higher price for even more money but Idk. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Privacy Policy | Manage Cookie Preferences So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Yep! AXS Mobile ID allows for convenience, flexibility and security. Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When its time for the event, they can open the app to show their tickets on their phone. They said they would get in contact with the seller and have the tickets transferred over. Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Here we are. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Click the Transfer button next to the event in your AXS account. Tix originally purchased Spring 2020, was postponed until today 7/31/21. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. it never happened. On the review page, click the Transfer button to send the tickets. Use the same email you use on StubHub. Was wondering if you had any update on how yours is going? Generally, these are your options: for exclusive presale tickets, news on upcoming concerts and events, latest Fox Theater and Foundation news, and much more! No. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Show was postponed from June 2020 to July 2021 due to covid. i assume they will try to get me to receive the tickets using axs again. Step 1: Download and Login into MLB Ballpark App. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." Here's how it works: Click the Transfer button next to the event in your AXS account. Yes No Still Need Help? I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. This will bring you to the page to confirm the correct email associated with the order. If you already have an AXS account, the tickets will be transferred to your account automatically. No. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. This is the QR code you will display upon entering the venue. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Updated a few days later TL;DR: Call the merchant that issued the tickets. Enter the recipients first name, last name and email address, or select from a list of. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. AXS Mobile ID tickets are digital and cannot be printed for venue entry. i had the exact same problem. When I sell tickets, do I have to deal with the buyer? AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. At this point, you should see your tickets in the MLB Ballpark app. Fast forward to this past weekend, the day of the show, the tickets still were not transferred. Its mission is to enhance the quality of life in Kern County through the effective operation of the Historic Fox Theater as the areas premier cultural and community event center. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. i beat on stub hub until they agreed to refund my money, after they tried to weasle out of their 100% guarantee!--saying the problem was axs and not stubhub. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. Help us improve this article with your feedback. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. [deleted] 1 yr. ago. On the review page, click the Transfer button to send the tickets. Click the 'Transfer' button and your guest will receive a notification via . Select the seats you would like to send. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. You will enter your community username and new password and done! With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. When listing tickets, you decide how long your listing will be available for others to buy. If your friend already has an AXS account, the tickets will be transferred instantaneously. If you see a Sell button next to your tickets in your account, you can sell them! What are my options here? Are screenshots of the barcode valid for entry? Did you find it helpful? You'll then be asked to review the transfer. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. If available, youll see the option to get tickets with AXS Official Resale on the event page. Can seats be transferred to someone who doesnt have an AXS account? AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Its up to the promoter, artist, or team if you can sell tickets or not. AXS handles payment and delivery so buyers and sellers never interact with each other. How far in advance can I access my tickets? If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you. Your guests will need to create an AXS account to receive tickets. Thanks! Just follow the simple steps to make the tickets officially yours. Cookie Notice Follow the steps below to access the tickets: Did you find it helpful? Do you know what number you used to contact AXS? It depends. Ability to transfer and/or sell tickets varies by show and is subject to change. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. What if my guests arrive at different times? Tap Tickets Tab (pull down on the screen to refresh if necessary). Have been on hold 3+ hrs. I had read on other threads that sometimes the tickets don't transfer until the day of the event. You may also review your transfers and purchase history at AXS.com. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. For more information, please see our On the Review page, click the List Tickets button to finish. Tap the gameyou are attending tap View All to see more games. Your tickets will no longer be listed for others to buy. After the switch, you will enter the email address you use to access the community in order to reset your password. After completing the account information, you may buy, sell or manage any seats in your account. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. Flew in for this show. When I go view my tickets in the Stubhub app, I see two screenshots of tickets that have no barcode and have no way for me to add these tickets to my mobile wallet. Anyone have success getting something similar resolved day of show? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Bought tickets for a group? Before following any of the steps below, make sure you download the Official Houston Rockets App! Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). i will not book anything on stub hub as a result. To login, use the same email address you used when purchasing your tickets. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Then your friends can get in with their own phones using the AXS app. If you already have an AXS account, the tickets will be transferred to your account automatically. I purchased tickets for a concert back in February. No, tickets must be scanned through the Rockets App or the AXS App. How do I transfer AXS Mobile ID? You will enter your community username and new password and done! No bags are allowed except: MEDICAL, DIAPER BAGS, CLUTCH SMALLER THAN 5.5" X 8.5", (If you can't remember your password, tap Forgot Password and follow the instructions sent to your email). Select the tickets to transfer and enter the recipients information. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Terms of Service | AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Open the App and sign in to see your tickets. You also have the option of transferring and listing your tickets for sale prior to the event. (*If you can't remember your password, tap. 2023 Crypto.com Arena. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Click yes, retract now.And youre done! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Many fans find it best to TRANSFER the seats to their guests prior to the event. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . StubHub told me to call AXS and let them know this was due to the show being postponed. The Fox Theater Foundation. Even if you call within 48 hours of your event, you will probably get no help at all. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. What if my guests arrive at different times? Transfer tickets to friends (for select events). Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Have mobile tickets and cannot find barcode. Show the tickets on your phone for everyone in your group. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. I purchased 2 tickets through stubhub January 2020. Browse your upcoming events and tap the ticket icon for the game or event you would. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." You've been successfully subscribed - thanks! AXS Mobile ID allows you to manage . This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Sorry we couldn't be helpful. After that, the tickets will be theirs to use with the AXS app. Did you find it helpful? Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. SOLD TICKETS VIA AXS. Nope. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Cookie Notice Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. If you see a Sell button next to your tickets in your account, you can sell them! Just follow the simple steps to make the tickets officially yours. Help us improve this article with your feedback. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. Bought ticket and then they weren't available from the seller. Show the ticket in the App at the entrance and get them scanned to enter. Customer service all the way to your seat, 2000-2022 StubHub. Yes Click the Transfer button next to the event in your AXS account. Its up to you! Select the tickets to sell, and then set your price and selling options. Sign in or create an AXS account. Sign into your AXS Account and click Listings. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). How will I know if my transfer was successful? Site Map | Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. This will help to ensure that you are ready for your event in no time! The game is in 36 hours. AXS handles payment and delivery so buyers and sellers never interact with each other. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. Your tickets will no longer be listed for others to buy. I have a problem with AXS Tickets Are you having issues? Theyll just have to create an AXS account to claim their tickets. | A full-service national event ticket marketplace. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. When your tickets sell, youll receive an email informing you of the sale. Customer service all the way to your seat, 2000-2022 StubHub. What is transfer? i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Copyright What are my options here? Can I still use a ticket after I have transferred or shared it with someone else? For more information, please see our Danielle is the author of this solution article. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? All rights reserved. Never. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. If they already have an AXS account set up the tickets will go in their account automatically. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After the switch, you will enter the email address you use to access the community in order to reset your password. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Help us improve this article with your feedback. With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. and need to send them to a friend, transfer the tickets through your AXS account. Click the Sell button next to the event in your AXS Account. Remember, your friends can always transfer tickets back to you. Its up to you! Does anyone know how to do it through axs?? With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. All Rights Reserved. The gig has not been cancelled we just chose not to go. Present the scannable QR code at the door for entry to Toyota Center. So you can sell on StubHub or any other way you find. Please help. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Its up to the promoter, artist, or team if you can sell tickets or not. Review listing information and choose Credit Card for payout. Article. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. axs allows you to transfer ticket you have bought from within the app. Sorry we couldn't be helpful. Open the AXS app Sign in or create an AXS account. The event staff will scan this digital barcode to let you and your party into the event. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available.