19-12-2022 I've got a "failed delivery message". You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I have it in a notepad file as well if that makes it more readable. Has anyone else encountered this and found a solution ? Looks like no ones replied in a while. I consistently receive this warning: whenever I try. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. for DISH Protect Silver unless you call to cancel. Any ideas? Comic should be in the grade given in the listing title. Do other emails they send get to where they need to go? 2. Email: timforrester@btinternet.com. 14h56, on Why cant my email address have BT.com in the display name? 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Your post does not go to BT. The other two people that are having the same problem are using Samsungs, but haven't said which model. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. on 15h31. on When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Thank you, JW. 3 users liked/thanked this post: Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 14-07-2019 A forum where Apple customers help each other with their products. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Anyone else experienced this and got any suggestions on how to proceed? Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. BT internet email problem Hi. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Here are some answers to help you. I am using the Outlook app on a Samsung phone. , updated Hi on I cannot send even the simplest of messages this morning. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Our Gmail accounts work on all our devices. We always endeavour to grade correctly and. Some links in this article may be affiliate links. There'll likely be four of these, two from BT servers and two from Plusnet servers. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I feel there is something going between Google and Apple. None of the posts I have seen are the same as my problem however. BT Email - best practices for postmasters and senders of email | BT Help, on By I've got a "failed delivery message". I have deleted the app and reinstalled it. After 3 years, then-current everyday prices for all services apply. It is they that should investigate why other email providers don't have this problem. We have received reports that emails to btinternet.comemail addresses are being blocked. on They must realise that they have a dreadful name. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Switching email address if you have never done so before can feel like a daunting task. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password It's not just that there has been a delay. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 26-08-2021 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Below is an article to help guide you through the process. Thank you anyway. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Why? any proposed solutions on the community forums. 6) Make a list of all of the accounts and logins that are linked to your old email address. That is because he has a Virgin Media email address, which would be deleted if he switched away. 23-04-2021 What do I have to change to make my emails send? 09-07-2019 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. If I changed my email address I would be bound to lose something important. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I know that I haven't received most of the emails sent from btinternet.com addresses at all. on This amount is subject to change until you make payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go through and update your details for each one with your new email address. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. BT allows former customers to access a basic form of their email account for free. The article below can help if you do not have any other user account to test with. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. . This site contains user submitted content, comments and opinions and is for informational purposes Sorry but how do I PM you, and what details do you need? 17h33. Can I move my BT Email address to another account? Today all of our emails addresses would receive, but not send. Although port 587 will usually work, port 465 is the recommended port. ), on This isn't just a small delay. Also one of the two that I received recently was sent in December. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 10-07-2019 Oops. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The whole ISP domain is blocked. Last Thursday, I stopped receiving email from my @btinternet.com account. Tried on various devices with same result. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 14h08. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 23-04-2021 Many customers find the BT community forum is a great way of getting help. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. on Sadly not the same as my experience. by My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copyright 1995-2023 eBay Inc. All Rights Reserved. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. For additional information, see the Global Shipping Program. by Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter on 14-07-2019 Sky allows former customers to keep their email account free of charge and indefinitely. 20h31, on Are there really just two of us having this problem? I also feel slightly better I am not alone. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 14-07-2019 I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. This amount is subject to change until you make payment. 15h33. . I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. TalkTalk allows you to access your email account for 12 months after you switch. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). We understand that you are experiencing issues sending emails. on Just goes straight to outbox, then tries to send . BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 23-04-2021 I can send & receive on my work email account using the Outlook app. 19h32. Just one other thing that might be relevant. It's good (???) A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Emails from btinternet.com addresses not received. Various errors messages. Go back to: Email help. 14-07-2019 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This will work as long as your old email account is still active. My email is not sending from my iMac (iCloud). I have entered the SMTP and IMAP details correctly but it still won't send. Today all of our emails addresses would receive, but not send. What can be done to fix this problem please? @stevebrass Thanks, but same result as before. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Our standard shipping option is via Royal Mail airmail. If that doesn't fix the problem, see the next section. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? on Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Please update the server configuration to continue connecting to this account", with the option to cancel or update. That sounds like something has been stuck in a queue somewhere. What can we help with? Sending or receiving email. 16h05. This is going to need looking at by their email support team. 2 users liked/thanked this post: The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can usually find the option to redirect in the inbox settings of your old email account. 6h21. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 16h34. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 19h39. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 23-04-2021 One of the mails having been sent as long ago as April 4th. iPad is working ok. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Yesterday, I managed to contact BT via webchat. 13h52. 26-08-2021 BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Have you had the chance to check if the issue persists on a different user account? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Log in issues. (The fix did not work until I had quit Mail and relaunched it. on Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Might that apply in your case too? Has anyone experienced this problem. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 'All of my contacts have it. Policies vary between broadband providers. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. That helps us fund This Is Money, and keep it free to use. Customer: replied 2 years ago. So, I did checked around it seems that smtp is not working. The account I am using is Gmail (the google mail). I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 13-07-2019 10-07-2019 In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. omissions and conduct of any third parties in connection with or related to your use of the site. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. 2 days ago I suddenly stopped being able to send emails and get the message below. I can send test messages to my iCloud e-mail but not other addresses. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Rest assured that we'll do our best to assist you or get you pointed in the right direction. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. I exited and restarted Mail and was then able to send emails again. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. I have a group of 14 people set up under Outlook 365. If everything works fine in webmail, you may need to check your program settings. 26-08-2021 Has anyone experienced this problem. on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on By coincidence(? Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Apple may provide or recommend responses as a possible solution based on the information If you click on them we may earn a small commission. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 11h33 They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I can't afford the risk.'. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 26-08-2021 This is a BT residential customer to customer forum. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. The worrying thing is I don't know how many other emails I'm not receiving. . We do not write articles to promote products. I can take the same message and copy it into gmail and send from there and it gets through with no problem. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. This amount is subject to change until you make payment. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 14h00, on This is NOT 'A solution'. Delays in Emails being delivered can arise from a multitude of reasons. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. All other emails to other systems have no issues. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. When this happens. 2 users liked/thanked this post: Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Its probably not directly relevant to your problem, but who knows with Apple!! If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. on RobbieMac. We'll need to look into this and we'll get back to you next week. Having the same problem myself today - unable to send emails from my @btinternet.com account. What does this mean? MisterW, bobpullen.

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