I found the sizes i needed in a different pattern unfortunately. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. When I finally tried on the dress at home the tag was missing. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. Can I return items at the Ross store without the receipt? For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. I bought that pair of shoes yesterday. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. The female security was also smirking which was really rude. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? I'm very unhappy with the return/refund policy. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Our return policies are always subject to local, state and federal restrictions. NO ONE! Return policy just not right!! They are a costume and wig. If you removed the tag, bring it back and they can re-attach it for you. I bought a bottle of mens cologne yesterday. I assume if a credit card was used maybe it would take longer? I have returned items before, with the receipts, and have had no problems. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. And if not , what should I do ? For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Debit and credit card refunds will be available in up to 10 business days. What does that mean, is it true, and what can I do? The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. does Ross not give change back on vouchers? This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor: Go to the + New button. Needless to say I threw it away and wasted my money! This is bs. The return window for items sold on Target.com begins once the order has been invoiced. Texas. Your return policy is the worst. Return Credits. It can take up to 30 days. I feel like they took advantage of her. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I found the sizes i needed in a different pattern unfortunately. Kudos to the staff in Farmington. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. I did leave the designer tags intact. I purchased a "leather" belt for my son. You now know all the important points that can make your return possible following the Ross return policy. 13. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. 14. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. Never opened the wig. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? He tried them on in store and liked them but when he wore them outside they were not as comfortable. My son just bought some Guess men's cologne and opened it in the store. I told her to smell them if she thinks im tryng to lie. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. She was sighing and making faces etc. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. Just BAD business ! Computer Template. Tambria Spencer Please explain why the Ross refund. Note: This discount is only good on Tuesday. It seems to be some of the clothing items are lacking. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! She replied the system wont let her. All the associates and customers are required to wear masks inside their premises. I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. WOW! I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. If you really paid attention to what it says you wouldn't be having to write here. Yes you can return items without a receipt aslong as your not an associate. In case of receipt return, you may get a full refund based on your return. Our guide will cover everything about the Ross return policy. This is the most unprofessional and rude person I ever met! Ross also offers an extended return period to their customers during the Christmas holidays. She was extremely rude and I left store in extreme disappointment. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Ridiculous. Mission And Vision Csr. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. She is in another state which is harder for also. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. Ross usually takes returns that have no defects and puts them back on the floor. The subtotal of the items I purchased before the $24.99 return was $60.92. I take this into consideration when shopping there. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. Went to Ross for an exchange. Preferred In. All returns are subject to system verification. Than you for listening. You can bring it back, youll just have to settle for store credit or an even exchange. In addition, they required me to While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. Other stores with very competitive prices that don't give you a hassle for 5 days. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. 12. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. ross return policy clearance items. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! You can also opt for store credit if you would prefer. Note: Protect your cards like cash. I am a Ross employee. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). I have never had that happen before. Plus, they might charge you early termination fees or a restocking charge of up to $35. They advised that they could not make the adjustment. Why can they not do the same thing as Burlington? I am never shopping there again; so why a store credit??????!! She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Come back tomorrow and the manager can do it. I said no problem. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! And it appears I will have to have my husband return the dresses. If the items you are returning are worn, used, and altered, you will not get any refund. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. 9. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. All the basic conditions of Ross return policy also apply to holiday returns. Manage Settings I purchased one item for approx. I tried pulling it to get the teeth fastened at the base, but it didn't come down. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. Ross is not responsible for lost or stolen cards. 6. Would not refund. Debit or credit card. This, too, must be new policy. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. I have the receipt!! He said more than once - "What is required is a State or Federal ID and your ID is local". I bought a pair of shoes for my son. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. So I'm out the total of 23.00 dollars. They are maintaining proper social distancing by allowing a limited number of customers at one time. This information will prove to speed up your process. I would never go to ross and I do not recommend it for many different reasons. How are you going to deny me an exchange when all of the tags are attached to a gift item?

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