StubHubs return policy is called the FanProtect Guarantee. Stubhub does not have the money for refunds and recently admitted so in court. . What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Stated performance for THIS DATE, THIS EVENT, is canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Learn more about disclosing health and safety requirements on your listing. Lets pick a winner in every mens college basketball conference tournament. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The reason I bought tickets on StubHub was the guarantee. Whenever that might be. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to Receive a coupon for 120 percent of your original. They were really good. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. The fired Google engineer who thought its A.I. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Paul Sawers / VentureBeat . StubHub now offering cash refunds for Covid-19 canceled events Want a refund for a canceled concert? Good luck especially if you Will I get a refund if a ticketed event is canceled because of coronavirus? [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Simply go to your. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub was pressing hard to get money. Followhim on Twitter at @ProofHearsay. Ticketmaster, StubHub, TickPick Refund Policies | TickPick StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Its a material term of the agreement, Kimmel explained. . Unless you want a refund). SBNation.com. Its not acceptable, he said, explaining what to write. Theyre not offering one and I cant make the new date. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. What happens when an event is canceled? : StubHub Tap Tickets in the navigation bar at the bottom. Select the ticket group you'd like to sell. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub and several more of these. But StubHub simply cant afford to play the role of banker. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Powered and implemented by Interactive Data Managed Solutions. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Legal Statement. If you have tickets, the first thing to do is decide what you want. StubHub is here for you. YouTubes privacy policy is available here and YouTubes terms of service is available here. 2875 Michelle Dr., Ste. Customers complained to the press and filed lawsuits. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Offers may be subject to change without notice. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. If you've purchased tickets, you'll . FORTUNE may receive compensation for some links to products and services on this website. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. He immediately requested a refund. But these are unprecedented times.. Thats everything that we can tell you about StubHubs returns and refunds policy! Little-Known Statute Could be Key To Getting A Refund For Cancelled The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. A StubHub official said Wednesday the company doesn't discuss active litigation. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. If these are not available, you will likely get a full refund. How to Request a Stubhub Refund [98% Success] - DoNotPay If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Ja Morants allegations of aggression off the court, explained. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Viagogo refused to refund her . A brutal sucker punch in the OVC tournament stopped the game in its tracks. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Copyright 2023 CBS Interactive Inc. All rights reserved. StubHub's return policy is called the "FanProtect Guarantee". "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? They're trying to claw that back. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . 4.

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