Find contact's direct phone number, email address, work history, and more. My purchase date was 10/30/2020, We were promised delivery By February 2021. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. They have proprietary jets in them. Needless to say I never heard from her again. Now they won't return my calls or emails. We are currently experiencing this with finding appliances for the new home that were building. Any assistance you may provide is appreciated. The reason for the change remains uncertain, however, the brands they market have remained the same. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Screen Printing and Embroidery for clothing and accessories, as well as Technical Screenprinting, Overlays, and Labels for industrial and commercial applications Payment 324861127699. Read about common issues that spa & hot tub owners run into and how to fix them. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. 3 Beds. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. He found a wire was not connected at the factory. Click on an image below to learn more about the product. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Still gathering info on the tub my friend got. After seeing their 1 star review rating I have to say that is too high. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. If I could give zero stars I would. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. The panels are on back order and when the materials are received, these will be made and shipped for installation. Note that complaint text that is displayed might not represent all complaints filed with BBB. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Thats just insane for a person being 5 days late to make a payment. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Your cancellation was approved. Im feeling scammed as I paid for mine already, too! Full Foam. Kendrick Content 2023. I then filed another claim about a month later because they didn't replace the front panel. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. LPI is also moving away from dealer-based sales and going customer-direct. However, even with the best care and use, your cover will eventually need to be replaced. The issue with the panels is correctly outlined as a warranty issue. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). International Association of Better Business Bureaus. They are all under 5k. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. When I followed up again. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. This went back and forth for quite a while. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. But thats given you ever get it built and delivered. Tub still leaked and started to have electrical issues because of it. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. But what do they cost and will the initial price tag be worth it to you? The better maintained your tub is, the longer your investment in health & relaxation will last. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. I purchased a Spa on 07/24/2022 for $9,964.00. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. I am beyond pleased with all of them and will continue to use no one but them in the future. Follow and subscribe to watch spectacular Rocket League events. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp "We are thrilled to become part of the LPI family. We purchased a SPA from LPI, Inc. in June. When calling them back the person on the phone is rude and made me wait about 10 minutes. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Dig through our best stories from the magazine, all sorted by category for easy surfing. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Simply start adding items to your cart or contact us if you have any questions. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Comparisons of the different types of materials that hot tub shells are made from. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. We make sure the activities are fun and entertaining. Well guide you through the process. ************. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Find manufacturers and suppliers in the most extensive searchable database in the industry. BBB Business Profiles may not be reproduced for sales or promotional purposes. Management will be reaching out to the customer shortly to further discuss. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Then an estimated completion date of June 26. Get this 6-Person Hot Tub with 51 powerful jets! Please contact ***** at 423-349-2969 to discuss possible solutions. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products. Well guess what it did and a lot. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . However, within the last few months the customer service department in TN have been outstanding to work with. Its a good question! I have emails from LPI and text from the vendor. When it was delivered the entire front panel was damaged and the cover had a tear in it. As of 1-15-2023 the website is still down. Fortunately, issues with your spa heater are often easily fixed. SOLD MAY 2, 2022. Its not the fault of the distributor if they cant get product. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. The reason for the change remains uncertain, however . I was 4-5 months out from my purchase date and they said it would be done nov 1st . We purchased an aqua living spa November 2021. LPI is a dynamic . Ready to upgrade your hot tub experience with a hot tub pergola? BBB Business Profiles generally cover a three-year reporting period. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" On sale for only $4699! Dominate search results. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I told them in December ill either be in a hottub or filing a case at the court house against them. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. LPI said to discard the incorrect panel and they'd correct this error. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. I cannot recommend this place enough. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. We would, however, advise that you do your homework on the brand, read reviews, and make sure to see these units in person (even wet-test one). Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Submitting a response indicates a willingness to work with customers to make things right. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. The next is probably "how much does a swim spa cost?" I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. They are cheaply made and are not very energy efficienct. 520B E Hebron St. Charlotte, NC 28273-5989. This is due to breaks in payment and paying less than the monthly minimum. Fortunately, we are blessed to be on the right side of what this has done in our industry. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. They are owned by Watkins Wellness. Finally, they admitted that the spa that I purchased did NOT have the audio system. See our Beginners Guide to Buying a Hot Tub. They have been absolutely amazing from start to finish of my hot tub purchase and set up. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Does your spas high limit thermometer trip unexpectedly? I was hoping they would make things right so that I didn't have to give them this review. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. But now its 5-6 months since purchase. After months of waiting, yes months we finally got it delivered. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. See details. Aqua Living is looking for a competent Inventory . For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. Every time I call back I end up on hold and nobody ever picks up the call. Our records indicate the cover lift was received on Saturday 1/28/23. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next I don't think Dr Wellness has a tub anywhere near 20k. Manufactured with 6 individual spacious shelves for storage and organization. This is required per the written warranty section in your manual. ), then we have the best 4 person hot tubs for you! We appreciate the opportunities they have provided us and trust in our hot tubs. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. I ordered it July 15th. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. What else is the plan. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? There's no way I should owe that much. $350,000 Last Sold Price. Purchasing a spa from this company is the single worst house-related decision I have ever made. There is no way this company will remain in business with these types of complaints. I want my $5,600.00 back. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Here well discuss common problems and how to address them. This is the bomb!!!!! On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . I have been making payments. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. I want my tub replaced or refunded in full. They do not stand up to their warranty! We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Its not how most major manufacturers do it, but that is how they are going. 2,550 Sq. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Early on I was told to expect a delay due to covid. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. I really love Huion 's nibs, they're made of a very durable hard plastic. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . It came in December of 2021. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Staples hold the wood frame together. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). He then sent me a message saying hes canceling the order. Probably due to illegal aliens working there with no leadership. Grow your business. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. . Its also something you want to keep for several years of enjoyment. When it arrived we . We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. ****** ***** FOR SALE! Learn more about what aqua therapy is and the many benefits these programs deliver. I am now paying out of pocket for repairs to my spa, even though it is under warranty.
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