United States Department of Labor. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Communication skills: Communication skills are essential in any technical role. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. They will also learn about the software and hardware they will use on a daily basis. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Do you love how it feels to help others? The training has been completely redesigned and moved to an online, self-paced format. Copyright Review information and details about the policies, terms, and conditions for Apple training programs. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. To view your favourites, sign in with your Apple ID. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. At Apple, the learning never ends, and team members continually support each other. When youre authorized or certified in your area of business or expertise, you also represent Apple. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. The work environment for an Apple technical specialist is usually in an Apple Store. Apple is an equal opportunity employer that is committed to inclusion and diversity. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. NOW WATCH: The 6 best new features coming to Apple computers. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Take proctored certification exams from your home or office. Ability to work independently: Independent work is a necessary skill for technicians to have. This cookie is used by the map which helps visitors to identify and reach the facility. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Come to us in your pursuit of success. The latest news and updates, direct from Apple. It was a month before any of us would be on the sales floor alone. Your day in the Apple Store is filled with a range of focused support and service tasks. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. What it's REALLY like to work in an Apple store:You get to work with really creative people. And be amazed by what it does for yours. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. And be amazed by what it does for yours. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Technical Specialists may be required to travel to customer sites. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. They can also help businesses to develop and implement best practices for protecting their data. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. We draw on the differences in who we are, what weve experienced, and how we think. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Your work hours will be based on business needs. Copyright 2023 Apple Inc. All rights reserved. Learn more about the E-Verify program (Opens in a new window) . After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. The mob used the electronics in the store to play music and record their dance routine. click here to select a store and view pay information. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Introduce yourself, and well get in touch if theres a role that seems like a good match. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. All our courses are practical, hands-on, and led by trusted Apple experts. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. The energy on these days rocked my world. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. At Apple, were not all the same. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Apple is a drug-free workplace. Copyright The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Users can demonstrate their competency with two new exams and earn certification from Apple. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . This requires a lot of testing and coordination between different teams within Apple. That's according to suppliers involved in Apple's iPhone supply chain. Regardless of the situation, your communication skills can help you be an effective technician. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Just fill out the form or call us directly on 0203 507 1728. Take proctored certification exams from your home or office. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. When a customer needs assistance, you quickly assess their situation. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Apple participates in the E-Verify program in certain locations as required by law. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Your work hours will be based on business needs. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Our training team can help you book training for your organisation or for a third party. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. When a customer needs assistance, you quickly assess their situation. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Our training team can help you book training for your organisation or for a third party. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Learn more (Opens in a new window) . Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. All our courses are practical, hands-on, and led by trusted Apple experts. Melissa is learning about more than technology. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple today launched updated professional training and certifications for IT support and management. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Europe's No.1 Apple Training Specialist. Copyright 2023 Apple Inc. All rights reserved. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. I will never forget them. The cookie is used to store the user consent for the cookies in the category "Other. It works only in coordination with the primary cookie. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I agree to the. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Certifications are updated on a per product basis annually. . Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple Inc. All rights reserved. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. This cookie is installed by Google Analytics. This can be a very rewarding job, but it can also be stressful at times. A career as an Apple Technical Specialist can be both rewarding and challenging. Get weekly top MacRumors stories in your inbox. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I worked for Apple in a Connecticutstore from October 2010 through May 2012. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Title(s) held: My official title was "specialist." Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Review the relevant exam preparation guide for detailed instructions on how to prepare. You know, just like the things we make. We deliver a full range of Apple courses, including support and repair training for Apple devices. United States Department of Labor. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Youll need to be flexible with your schedule. The cookies is used to store the user consent for the cookies in the category "Necessary". After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. At Apple, were not all the same. Filter our Apple training by your desired technology. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Learn more about your EEO rights as an applicant (Opens in a new window) . The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Therefore, we are committed to treating all applicants fairly and equally. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. You reassure customers when delivering product diagnoses and potential solutions. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. 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Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Under a partnered program of KellyConnect for Apple. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. When a customer needs assistance, you quickly assess their situation. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). United States Department of Labor. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. The next 10 days were essentially "Apple boot camp." They offered benefit options such as health care for all employees full- and/or part-time. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. The entire store team benefits from your commitment to providing the best care for customers. We deliver a full range of Apple courses, including support and repair training for Apple devices. Page Turning Animation is Back! The exam costs aren't as crazy as CompTIA. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. The courses are sequential, and build on skills and concepts as the user progresses. Please note that all salary figures are . Your day in the Apple Store is filled with a range of focused support and service tasks. A selection of macOS tips to make your Mac life a more effortless experience. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Come eager to listen and learn from your team, your mentors and your customers. Copyright Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Necessary cookies are absolutely essential for the website to function properly. At other times, you refer customers to support team members who get them up and running again. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Finding the right course should be simple and intuitive. By helping Apple maintain strong relationships with customers, you are instrumental to our success. This cookie is set by GDPR Cookie Consent plugin. Roles based in Quebec require French language proficiency. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. But opting out of some of these cookies may affect your browsing experience. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Come eager to listen and learn from your team, your mentors, and your customers. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup.

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