We/Us/Our We are the Booking agent with whom You made the Booking. Proof that the passport has been reported to and cancelled by your Government Agency. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. means a requirement to move address imposed on. Sell tickets directly from your Ticketek Account. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Companies can ask for reviews via automatic invitations. What can I do if my tickets are lost, damaged or stolen? Anyone has experience getting refunds from them or have advice on what I should do here? It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Not that they are necessarily wrong, but people often don't comment when things go routinely right. There is no customer service centre you can call, just an automated voice call telling you to email. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. A police report confirming details of the theft. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. What happens to my money when I buy a ticket? Where a Ticket is offered for sale, sold or Anyone can write a Trustpilot review. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. If could give a minus 10 score I would. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Maisie Peters: 7:00 7:45pm actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. There is no phone number, only an email which does not get answered. Voluntary relocation or where you are changing employer for a new role. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. We/Us/Our We are the Booking agent with whom You made the Booking. Please also read the General Conditions of Refund. Don't EVER buy for a friend, NIGHTMARE. We may consider other Emergency Circumstances at our discretion. Voluntary relocation or where you are changing employer for a new role. Is it cheaper to book online or through a travel agent? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. On-top of that you cant call anyone to purchase ticketsTerrible. You can do anything you want if you're the only game in town. Why should I buy from Ticketek Marketplace? Sick relative? I can not believe in this day and age HOW BAD this company is. Therefore, it's impossible to speak to an actual person. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Tixel is a safe ticket marketplace to trade tickets from Ticketek. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The office was just as bad as the ticket fees would have you believe. Fire A report from the fire service and/or police. I got tickets to a concert from ticketek that got cancelled of covid. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. chevron_left, Availability & type of seating will vary & is set by the venue. Years ago I did a few days temping at Tiketek. Conditions that are unpredictable and the event is more than two months in the future. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Send them an inquiry many times and they are not answering! I reported the scam to my credit card provider! Fire A report from the fire service and/or police. Lost a baby recently? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. It's the result of a monopoly. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Cannot add tickets to wallet. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Create an account to follow your favorite communities and start taking part in conversations. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I have been linked to your site from Ticketek.co.nz. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Sell tickets directly from your Ticketek Account. Where You are the business owner or registered Director, or a member of Your family is. i spent 2 hours online and still didn't manage to secure tickets. The best person in the world. It goes against our guidelines to offer incentives for reviews. Why are there multiple listings for the same event at different prices? It's criminal and needs serious investigation. Sell tickets directly from your Ticketek Account. Press question mark to learn the rest of the keyboard shortcuts. They ended up rejecting my application for a refund and closing it down entirely. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. IMPORTANT Any translation of this document from English is for assistance and information only. No reply emails or any form of communication. Never ever again. Safe, Fast and Verified So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. They do but its retarded. Please comply with any stated ticket limit for this event. failed the examination previously and had to re-sit. Are Refundable tickets available through Ticketek Marketplace? I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Further details in the disclaimer. Refunds & Exchanges Follow New articles New articles and comments. Clunky unhelpful booking site for Mary Poppins Melbourne. is cancelled or postponed by the provider. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Abhorrently bad process for handling refunds and rescheduling due to illness. I tried calling, emailing before the show, had I had a response we would have made the show. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! (This can normally be obtained from the transport companys website). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. means the unforeseen change of the date of an examination that. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Safe, Fast and Verified I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. What the hell is that? Confirmation of failure or disruption of the public transport. Ticketek Australia you're a pathetic poor excuse for a company. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). etc. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. A doctor cannot be You or a member of Your family. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. :(, tails, they sent an email saying they has processed the refund. . Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Buy guaranteed tickets for sold out events at a fair price. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Are there any age restrictions enforced on my event? Where You have not been physically examined by a Doctor prior to the date of the Booking. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Where You have not been physically examined by a Doctor prior to the date of the Booking. Hopeless website. In event of a Refund Application the English language version shall be the basis of settlement. We also ensure all reviews are published without moderation. Instead I was sent the PDF email after the show. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Cool, just upload a goddamn police report. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. An incident number or report from the Police or relevant traffic authority. Please also read the General Conditions of Refund. Change My Location Privacy (data erasure request) Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Attend participate in, take part in, use, or be present at. Safe, Fast and Verified Adverse weather with no Government Agency warnings not to travel. is cancelled, postponed or cannot be fulfilled by the. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. (This can normally be obtained from the transport companys website). We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Any reason for refund must not be foreseeable at the time. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. A police report or crime number to confirm the theft(Self-declaration not accepted). (Receipt required for Doctors note refund up to $100 or equivalent). I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. A copy of the letter requiring Jury Service. What a disgrace!! I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Would I ever get the tickets! Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Ticketek routinely mismanages ticket processing which should be simple. The customer service was super helpful and I got the ticket value back and it sold super quickly. They rapidly charged my credit card, then didn't provide the tickets. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. As it got closer to Christmas I started to worry, as they were to be presents. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Forcing people to own smart phones is not giving people choice and freedom. How insensitive is that. Where You have not been physically examined by aDoctor prior to the date of the Booking. I just resold a ticketek ticket on Tixel. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. An incident number or report from the Police or relevant traffic authority. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! What will a Marketplace ticket look like? I would and do prefer not to use their services. I sent a message via the website and got the pdfs a day or so later. There is no phone number, only an email which does not get answered. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Worst website and app I have ever used!!! Released a technology that is fully flawed just like the rest of the governing bodies around the world. Still waiting for my refund 6 months. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Hands down. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Any vehicleYouplan to use during theBooking. A copy of the notice of failure or disruption of the public transport. Ticketek is selling for the following venues only. If there is a financial failure of any Transport provider. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Emergency Services Police, Fire and Rescue Service or other Emergency Services. The following words or phrases have the meaning shown below wherever they appear in bold in this document. A copy of a notice from the examination body, school, college, university confirming the change of date. Presented by: They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. What is the Ticketek Marketplace Terms and Conditions for? These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Like. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Where the examination is being provided by a commercial business (not by an educational board). Everybody else looks like a paedo. Armed Forces Naval Service, Marines, Army or Air Force. I'd be interested whether this is something the ACCC would be interested in. Poor service really. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? How did this happen? Can I purchase multiple orders in one transaction? Why even have the option of refundable tickets for an extra charge if I cant refund them? A doctor cannot be You or a member of Your family. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Absolutely appealing customer service!!!!! Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Are Refundable tickets offered on Gift Voucher sales? Wife tested positive on 13th. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Basically, because they're the only game in town, and they can do whatever they fucking like. No way to recover tickets. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. You'd think that but I had the same shitty experience with them on this front. Check to see if they have an online lodge system. Make a report to ACCC. Many of us haven't booked on line since COVID started, The site is worse than I remember. We may consider other Emergency Circumstances at our discretion. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. They stole my money too. Can I use a Ticketek gift card or voucher? Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. They agreed I shoudl get a refund, then asked for my account details for the refund. Safe, Fast and Verified The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? What should I do? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America.

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