Over 2,700 flights are booked daily with the help of Airpoints. I have recently changed my name, how does this affect my Airpoints membership? Our lowest fares sell out quickly and may not be available on all flights or days. For more information and terms and conditions please visit the AirNewZealand Shairpoints page. height: 40px; Airpoints help. Anyone can join and membership is free. Over 2,700 flights are booked daily with the help of Airpoints. More about membership tiers. To start, please enter your username. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. You can also purchase a Star Alliance upgrade using AirpointsDollars. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. No, AirpointsDollars may not be exchanged for cash. You will then be able to enter a new password. We'll then ask you a challenge question to verify your identity. And there's plenty of more ways he can help. Air New Zealand Internet Banking. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. Benefits include lounge access, priority check-in and extra baggage allowance. It also generates unique and strong passwords for your use. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. display: block; Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Thank you for your patience. See the list of FFPs of participating Star Alliance member airlines. What should I do? It's possible your missing AirpointsDollars and Status Points are still being processed. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. clear: both; More about earning. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. } Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. When you join the Airpoints programme you will start at the basic membership level. But please note, you can only do this at the time your book your flight. You'll see how many AirpointsDollars you can earn when you spend with them. I was in the middle of booking but the ticket sold why did this happen? If you have forgotten your password, resetting it online is easy - click here to start our online password help service. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. At least daily and sometimes more than once a day. What should I do? . Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. If you believe your credit card is compromised, contact your bank immediately. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. If you are not able to access your account, please get in touch with our Contact Centre. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Sorry, these alerts are only for customers living in New Zealand. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. To reset your password, submit your username or your email address below. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. padding: 10px 0; The same applies if you are a Koru member. If you're an Elite member, you can request one cabin class upgrade using AirpointsDollars at a fixed rate. } If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. If you need other help with your booking, please visit our general help page. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Simply enter your Airpoints number when you book a flight or with one of our travel partners. . air new zealand boarding process. Try changing the travel date(s), number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination.. How many seats do you put on grabaseat each week? Your bank will have their own internal processes to manage account fraud. .content.header-bottom { How are prices calculated in the low fare finder? How often do new deals go on sale? There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. General terms and conditions and Grabaseat fare conditions apply. Can I purchase additional AirNewZealand lounge Guest Passes? Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. Image courtesy of airnewzealand.com. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. We understand COVID-19 travel restrictions may impact your Airpoints membership. Do update your password regularly. display: flex; 3 Status Points are earned on applicable credit cards only. Our team are happy to help with your Airpoints questions, so please get in touch. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. What time do greenlight deals go on sale? Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. How can I find out when flights from my city are on sale? and he will do his best to retrieve it for you. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. What happens if I do not have access to a registered mobile or email address? Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. This varies week to week, but there are often several thousand seats available. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers Why are some dates not shown on the low fare finder? Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. To reset your password, enter your username and email address and click Send. We'll find out what happened, and credit your Airpoints account if your claim is successful. Can I transfer AirpointsDollars between frequent flyer programmes? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple There is a NZD $5 fee for topping up your balance. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. What should I do? To reset your password, submit your username or your email address below. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. What to do if you travel under a different name Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Username Cancel See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. You can make many changes to your flight details online: All you need is your six character booking reference. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Inflight wellbeing. You can also purchase a Star Alliance upgrade using AirpointsDollars. You can use a credit card or debit card for this. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. (AirNewZealand reference numbers end in "H".). Check your flights, request upgrades and more. Sign up for grabaseat alerts. To change your account details, please see the FAQ below. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). No, AirpointsDollars can only be earned, not purchased. For further information, or to apply now, visit Westpac or call 0800 888 111. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Can I purchase additional AirNewZealand lounge Guest Passes? View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. Last Updated: 2021-10-06 11:45:03 Can I exchange my AirpointsDollars for cash? Yes they are. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. You will then be able to enter a new password. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). You can also complete a MEDA form, or find out more about flying with a medical condition. , category rank is 116, monthly visitors is 223K Air New Zealand Lounges. Shop Huski, Spiegelau, KitchenAid and more.