Don't hesitate to place an order now. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . I just want to take time to praise Sonya at the Park City Kay's location. Excellent service. Enjoy reading our tips and recommendations. Beyond that, he took no responsibility for the monetary loss. color: #515666; Kay Jewelers customer service and expertise. How to write a complaint about Kay Jewelers? How do I know I can trust these reviews about Kay Jewelers? What do I need to bring with me to the store to pick up my order? Yes, they offer complimentary gift wrapping on all orders. 5. They treat their employees like numbers. It's time to enjoy your shopping with such a big sale. Let me trade up without spending $450 first. Cancelled order and full refund because it was within a half hour of purchase. They are a disgusting corporation!! Sorry I didn't listen to my friends. Horrible material and so over priced. That's a $1360 difference. Top of the Page. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. I mostly enjoyed the shopping experience from here. color: #515666; We encountered an issue signing you up. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. - did not follow up. Be Blessed and Take my advice Please. They will only take your money and never fix your jewelry properly. We were not given any insurance claim information. ComplaintsBoard.com is a leading complaint resolution website on the Internet. VC01 (fr) Do you offer any warranties on your merchandise? (Trade-ins are not accepted at kay.com. The size was incorrect! If you have a payment history and your account is in good standing, you may be . You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Please see our return/exchange policy. you can get $200 off some orders from KAY Jewelers. Guess what - NO REFUND! Top of the Page, Can I have someone other than me pick up my order? This customer service is it's terrible to say the least. Really?!? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . From guiding you to the perfect engagement ring to handling a purchase-related question. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. We're Available. Top of the Page, What is your policy regarding the gold supply chain? KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. The earrings physically broke on second wear, in February. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. If I want to mail a payment , what address should I send it to? Phone Number: 1 (800) 527-8029. Shop the latest and enjoy express delivery and free returns today. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Please read reviews from customers as myself or I promise you that you will regret going to Kays. They tried to fault me for the diamond coming out. I was told it could take up to 72 hours to hear back from a supervisor. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . It's a wedding band. I've already spoken to the store manager, I do not want to speak to him again. } About. It can take up to ten days for this service. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. If you need your order sooner, they offer expedited shipping options. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. I ordered two pairs of earrings online. Text (855) 929 - 4190. All I get is a runaround. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Top of the Page, Can I return a special ordered item? I had it insured and it appraised almost 30% more than what he paid for it!! They are professional liars for MONEY! No, one in the store informed us of a promotion for 18months. All Rights Reserved. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. (Engraving is not available on Kay.com.). I have over 8 years of experience working in retail and customer service. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Desired outcome: Its location on this page may change next time you visit. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Color gemstone jewelry is not eligible for trade-in. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Let us know in the comment section below! Customer Support Phone Number: 1-800-527-8029. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Chatting with Kay Jewelers Customer Service. The best part is that she did this on one of the busiest weekends for Kay Jewelers! First of all, check the store website. I was they would call me by end of the day to let me know, off they did not calll. Do all rings come in the same size or are there different sizes available? An expert can help you narrow down options and find the perfect jewelry. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It looks like your microphone is disabled. Well start sending you the news you need delivered straight to you. Sunday: 12 PM 9 PM ET. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do not buy from them. You can find contact details for Kay Jewelers above. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. monetization. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Two REAL jewelers have stated that it in fact can be repaired. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. We'll partner with you to find a solution that works with your . No, there are no shipping charges applied to orders shipped to a store. It should NOT be this hard to get my money back. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. This profile has not been claimed by the company. Expressing love should never be stressful. I would like to write a letter to your corporate offices. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Box 659728. Thank you to the entire staff of the store for exemplary customer service. Privacy Policy. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. I ordered a pre owned ring on 11/28 and I received it by 12/6. This company is a SCAM with jewelry. The trade-in value is the original purchase price, excluding charges such as tax and shipping. transition: all 0.5s ease; <3 my kay.com :), Great service and products. He decided he was gonna get it appraised and wanted to wear it because it was so special. Not a phone call. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Often, support service operators "redirect" customers to the site with a request to first . Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. The store is refusing to do that as well. (Engraving is not available on Kayoutlet.com.). If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. No need to wait for every minute to receive phone call from delivery partner. I also went to the doctor to ask about and probably have to go back since its getting bigger! This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I want the additional 5% off. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Claim it and get a lot of features. Compare Coupons patiently and you may be able to get a 10% OFF. Shortcut: Press 1, then press 1, the press 0 twice. How will I know when my order is ready for pick up at my Kay Jewelers store? There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Or you may exchange it within 90 days of purchase at any Kay Jewelers. This company was holding a sale on their rings. The package was never opened by anyone and came back only a couple days after being shipped. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care.

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